Refund policy

Every Banaras Atelier carpet is hand-knotted to order, so we are unable to accept returns for a change of mind. Bespoke commissions, made to your own design, size or palette, are final sale.

 

If your carpet arrives damaged in transit or with a manufacturing defect, please write to us at aradhanasingh022@gmail.com within 7 days of delivery with your order number and photographs. We will arrange collection at our cost and repair, replace or refund the piece.

 

Approved refunds are returned to the original payment method within 10 business days of the carpet reaching our atelier in Varanasi.