Shipping & Duties
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Worldwide delivery
We deliver to clients across the world by insured, tracked courier, door to door, at no charge. Every carpet is rolled, never folded, and sealed for the journey.
Timelines
Pieces in our collections are made to order. Your client advisor will confirm the weaving timeline for your size before you order, and share progress from the loom. Bespoke commissions are scheduled individually.
Duties and taxes
Import duties and taxes are set by your country and are payable by the recipient unless stated otherwise at checkout. Your client advisor will explain what to expect for your country before you order.
Returns
Please see our refund policy. Bespoke commissions are made for you alone and cannot be returned.